Fulfillment Policy

Product Description

We proudly offer premium water-based paints designed for both residential and commercial applications. Our paints are eco-friendly, low-odor, and easy to clean, making them ideal for interior and exterior use. Each product listing includes detailed descriptions, specifying:

  • Material Composition: High-quality water-based acrylic formula.
  • Available Colors: Wide range of vibrant and neutral shades (color charts and swatches provided).
  • Container Sizes: Options include 1 ounce, 2 ounce, 8 ounce, 16 ounce, 32 ounce and gallon sizes.
  • Coverage & Application Instructions: Approximate coverage per gallon, recommended surfaces, and drying times vary depending on application.
  • Certifications: Low VOC certification, non-toxic, environmentally safe.

Purchase Currency

All product prices on our website are listed in United States Dollars (USD). Prices are clearly marked as USD ($) next to each product and throughout the checkout process.

Customer Service Contact Information

We are committed to providing excellent customer service. You can reach us through the following direct channels:

  • Email: info@airbrushpaintdirect.com
  • Phone: +1 (860) 653 5505

Shipping & Delivery Policy

We currently ship within the United States. Orders are processed within 1-3 business days and shipped via reliable carriers (UPS, FedEx, USPS).

  • Standard Shipping: 3-7 business days.
  • Express Shipping: 1-3 business days.
  • Shipping rates are calculated at checkout based on order weight and destination.
  • An order that is in stock and placed on-line by 12:00 p.m. Eastern Time Mon-Thurs (Standard delivery) will usually be processed and shipped within 24-48 hours.  Our despatch office closes 11:30 ET on a Friday, orders placed after 10:30 ET on a Friday will be despatched the following Monday.
  • Shipping times are approximate and may differ based on region within those zones.
  • If you require your order to arrive within a guaranteed time, please request an Expedited Trackable service. (excludes flammable items)
  • For oversized or heavy weight items there may be an additional postage charge based on the dimensional weight. We will email you prior to charging any extra fees to obtain your approval.
  • Orders shipped to Alaska and Hawaii and Puerto Rico will incur a higher charge.
  • Airbrush Paint Direct does not ship Flammable materials by Air. These items are only eligible for Ground Shipping. (Flammable items are not eligible for International delivery, with the exception of Canada).
  • Shipping Charges are non-refundable
  • Any order with incorrect items or missing items must be reported within 48 hours of the package being delivered. Airbrush Paint Direct will not be held responsible for missing or improper items that are not reported via Email within 48 hours of the package delivery date.
  • Airbrush Paint Direct reserves the right to change shipping terms at any time without notice.

Return & Refund Policy

We want you to be satisfied with your purchase. Our policies are as follows:

  • Returns: You may return unopened, unused paint products within 30 days of delivery.
  • Return Process:
    1. Contact our support team via email or phone to initiate a return.
    2. We will provide return instructions and a return authorization number.
    3. Customers are responsible for return shipping costs unless the return is due to our error.
  • Refunds: Refunds will be processed within 7-10 business days after receiving and inspecting the returned product. Refunds will be issued to the original payment method.

Note: Custom-mixed paint colors and opened containers are not eligible for return or refund.

Order Cancellation Policy

Orders may be canceled within 12 hours of placement, provided the order has not yet been processed or shipped. To cancel an order, contact us immediately at support@yourpaintstore.com or by phone.

Legal & Export Restrictions

We comply with all applicable U.S. laws regarding the sale and shipping of water-based paint. Currently, we do not ship internationally or to U.S. territories outside the continental United States.

Privacy Policy

Airbrush Paint Direct is committed to safeguarding your privacy.

Your personal information is just that – personal, so we always treat it with the highest standards of security and confidentiality, and rest assured, we never pass on, sell or swap your information with any other company for their own marketing purposes.

By using this site or/and our services, you consent to the Processing of your Personal Data.

 

Business Address

Createx Colors Ltd.

14 Airport Park Road

East Granby, CT 06026

 

Promotions & Discounts

All promotions and discount codes are subject to specific terms and expiration dates, clearly outlined at the time of the offer. Promotions cannot be combined unless explicitly stated.

Website & Payment Security

Your payment information is handled securely. Our website uses HTTPS encryption and complies with PCI-DSS standards to ensure your data is protected. We use Stripe and other trusted payment processors to safeguard transactions.

Accepted Payment Methods

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal

Logos of all accepted credit card networks are displayed at checkout for your convenience.